faqs

what you should know

Wine flask & tumblers
Who needs the wine flask
The Dual Opening Wine Flask is a triple Insulated Wine Flask designed to keep your drinks at the perfect temperature for 24 hours; even on a hot day at the beach, on the boat or at the park.  Transfer chilled wine into The Wine Flask and it will keep it ice-cold for up to 24 hours. Do you like your reds at room temperature? Transfer into The Wine Flask and they will stay at the perfect temperature also.
Can be used for any beverage
The Dual Opening Wine Flask was designed for Wine, lovers but can be used for ANY beverage, hot or cold. It is perfect for cocktails or mocktails as the top opens and can be filled with ice and your favourite fillings eg. Fruit, ice, spices, herbs – when finished the emptying and cleaning is easy; unlike a normal bottle opening that can not release the fillings without a lot of hassle.  It is also great for hot chocolate with Marshmallows, herb teas as the flask will also hold an infuser.  The Wine Flask will keep hot beverages piping hot for over 6 hours, and chilled drinks perfect for over 24 hours.
Don't put in the Fridge or Freezer
The Wine Flask is double-walled and was designed to keep the contents inside from being altered by outside conditions. This means if you put the flask in the fridge, it will not change the temperature of the liquid inside. It is designed for you to transfer your pre chilled wine into.
Care Instructions
Our Wine Flask and Wine Tumbler products are not dishwasher safe and should be hand-washed only. The Dual Opening Wine Flask can easily be cleaned by opening the neck of the bottle, emptying the fillings, rinsing with warm soapy water, then rinsing with warm water.

Dry outside with a soft cloth to keep smear free and maintain the Deep Glossy Shine.

The painted finishes on these products are durable, but with any painted finish, you must treat it with care to prevent damage. No cup holders or abrasive clothes.

Warranty on Wine Flasks & Wine Tumblers
Our Warranty is good for product replacement and does not warrant a refund of any type.  The warranty covers the functionality of the product.  It does not cover commercial use, improper use,  normal wear and tear, or paint.

In the event of a defective product we will  repair or replace the defective part or product.

Damage resulting from normal wear and tear is not covered. Damage from improper use is not covered. Damage to paint is not covered. Our warranty covers the functionality of the product.

Defective products must be returned via post in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return.

Before sending you product back, please contact our support team via email at

sales@flamingoimportsaustralia.com   and we will assist you with the claim process.

flowers
Our high quality, real touch, artificial flowers
Real Touch Flowers are the latest and most advanced technology in artificial flowers.  Not only do they Look Real but they Feel Real also.

Real Touch flowers are made using Polyurethane based materials instead of fabric; due to the delicate nature of the materials this latest technology has made it possible for artificial flowers to duplicate the touch and feel of freshly cut flowers.   After many years of research, the product has been refined to what we have today.

We have travelled to view many different manufacturers of Real Touch Flowers to source the best quality, handmade blooms.  Our flowers are constructed petal by petal, orchids with hand painted centres, each flower is individual.  Colours may vary slightly.

Care
Flamingo Flowers are very low-maintenance.  However to keep your artificial flowers looking amazing for years to come, here are our top tips:

  1. Clean off dust

To wipe of any dust that collects on your flowers, we recommend using soft a damp cloth. Just wipe down the petals and leaves gently to remove any dust particles. To get into hard to reach spaces, use your hairdryer on the COLD setting to blow away any dust.

  1. Avoid direct sunlight

Direct sunlight on our real-touch flowers can discolour them over time. The UV from the sun (even through windows) can alter the colour of your flowers. It is best if you can keep them out of direct sunlight

Gifts that last
Our Real Touch Artificial Flowers are the perfect gift…  All designs come beautifully gift boxed, and delivered to your door.    Our flowers never wilt, never need a change of water, no fallen petals, or pollen fallout, no cleaning vases, they are kid and pet safe, toxic free and look like the real thing.

You will be delighted by these modern elegant blooms, they Look and Feel Real.  Wired stems can easily bend to fit your perfect vase, the flowers are also individually wired to bend into the look you want.   Brighten up your décor with these stylish, realistic High End Artificial Flowers, guaranteed to bring joy to every room.

Warranty on Flowers

We do not accept returns for change of mind.  Please select your order carefully!

We do however replace any items that are Defective products must be returned via post in the adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return.  Returns must be made within 30 days of purchase.

Before sending you product back, please contact our support team via email at sales@flamingoimportsaustralia.com   and we will assist you with the claim process.